Within a few minutes of listening to what the application represented my attention was secured. It seemed evident that Telco Expense Manager was something Hawkins Group could hugely benefit from. Our experience since then confirmed my initial impression, and Hawkins has within a few weeks identified significant savings to its telecommunications spend. This application is a no-brainer, and one that I have no trouble in recommending.
We had 12 months to transition all IT systems from the previous owners. With no internal IT resources it was critical we found a knowledgeable and dependable IT partner – in Deus Ex we found exactly this. The transition was completed to a level that exceeded our expectations with clear and regular communication along the way – a fantastic result.
I can give Deus Ex an unformed outcome expectation and have confidence that they will help to give it shape, qualify it and then stay on it until it is delivered. It enables me to extend my capability and that of my department on a project by project basis, without taking on more overhead.
Although we put forward a solid business case for Telco Expense Manager and expected good results, we were pleasantly surprised to realise double the value we forecast from the application. What was impressive was that this occurred in the first month of implementation – and there is still more value left to explore. Our only disappointment is that we didn’t implement this earlier.
I can testify to the consistent delivery of business value for the customer as the primary focus in their customer engagements.
The two things I value most about Deus Ex are that they provide me with sound input on how technology decisions affect the business and also, if I give them a project, no matter how complex, I don’t need to worry about it.
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