TEM helps you optimise your telco spend reliably and inexpensively every month, by rectifying billing errors and suboptimal use. The ROI is quick and significant, being the roughly 10 percent overspend multiplied by the number of months the contract is in force. We also offer you the option to secure credits from historical billing errors.
We do all the implementation work, we just need your people, location, and cost centre lists. All you have to do is act on the savings that are identified, whether that includes switching off unused connections, stopping misuse, or requesting a credit for billing errors. We assist you all the way through that process.
There are two common overspend categories that TEM can be used to rectify – customer errors, and billing errors. TEM can also help you identify costly usage patterns; we often find that 10% of mobile users are consuming over 50% of the company’s shared services. This visibility allows you to manage unique users within bundles, making it easier to anticipate and control your monthly spend.
Faced with the overwhelming complexity that comes with having dozens of service types, multiple plans and rates, thousands of contracts, and millions of events, billing and customer errors are inevitable. Bill-checking soon becomes a massively complex and challenging task to do every month. It’s too complex and time-consuming to do it in house, and cost reduction experts aren’t perfect or cheap; a compounding problem when you need it done monthly.
That’s where Telco Expense Manager comes in.